Entrance ticket refund policy

Following the cancellation of the Geneva International Motor Show 2020 by order of the Federal Council, the organizers have decided to refund the entrance tickets ordered and purchased online at www.gims.swiss or via the GIMSSWISS application.

Refunds will be made automatically to the card used for payment. This process will last until the end of March due to the large number of refunds to be made. Thank you for your patience. No specific steps will be necessary by the purchasers of tickets on the site or on the application.

With regard to tickets purchased from the following resellers:

  • FNAC will automatically refund tickets purchased online. No specific steps will be necessary. Tickets purchased in stores will be refunded upon presentation of a receipt in a FNAC store until 15 April.
  • Ticketmaster will automatically refund tickets purchased online. No specific procedure will be necessary.
  • SBB: all ticket purchasers must contact the telephone number 0848 44 66 88 as soon as possible to request a refund.


The GIMS cancellation is a case of force majeure. As a result, the event organisers cannot be held responsible for any additional costs (e.g. travel and accommodation).

We look forward to welcoming you at the Geneva International Motor Show 2021!